Neuman Announces Direct Pickup Service at County Permitting Office

From Anne Arundel County Executive Laura Neuman’s office:

The Anne Arundel County Department of Inspections and Permits is pleased to announce another service enhancement!

When County Executive Laura Neuman took office last year, she asked County offices that interface with the public to find ways to better-deliver services to citizens. Inspection and Permits has made several recent upgrades including now offering “Direct Pick-Up” service for those customers picking-up approved plans and permits from the Permit Application Center.

“We continue to look for ways to make the permitting process easier and more efficient”, said County Executive Neuman.  “This added service is an example of an inexpensive enhancement that will significantly improve efficiency for our customers and our employees in the Permit Application Center.”Anne_Arundel_county_md_seal

Customers picking up approved permits and/or plans can now sign in through a designated computer terminal in the Permit Application Center.  Staff will retrieve their permits and/or plans and settle any fees due, if necessary.  On average, customers will be in and out, with their permit and/or plans in hand in less than 15 minutes.

The Direct Pick-Up enhancement, along with the reinstatement of the Trade Desk last month, allows staff to serve the specific needs of customers who are not applying for building or grading permits.  Taking certain individuals out of the first come, first served pool ultimately reduces wait times and better serves ALL customers in the Permit Application Center.


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